Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription through le' vanity, you'll receive repeat deliveries every thirty (30) days, based on the subscription duration and frequency you select at checkout. You also have the option to change your billing frequency to 45 or 60 days by logging into your customer portal, or to 90-120 day frequency options with the help of our customer service team.

Your payment details will be stored securely, and you'll be automatically charged for each delivery to the payment method provided at signup, unless you choose to pay in advance.

Subscriptions automatically renew at the end of each billing cycle unless you cancel them. If you don't want to renew a subscription, you can cancel it at any time; however, you must cancel at least twenty-four (24) hours prior to your next scheduled shipment in order to avoid being charged for and receiving that shipment.

To cancel or change your subscription, you can:

  • Use the "Manage Subscription" option, located in the Main Menu, Header, or Footer of our Website; or
  • Contact Customer Support by emailing us at hello@levanity.com.

See our Refund Policy for more details on our 30-day Money-Back Guarantee, returns, and refunds.

Pre-orders

When you purchase a pre-order from le' vanity, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled by contacting us at hello@levanity.com. If the order has already been fulfilled, you can't cancel it, but you can request a full or partial refund. See our Refund Policy for more details on returns and refunds.

Try Before You Buy

When you purchase a try-before-you-buy item from le' vanity, we authorize your payment method before fulfilling the order. You will have a set amount of time to decide whether you want to keep the item. Once that period has passed, if you have not returned the item, we will charge your payment method for the full amount.